Field service

Report instantly from anywhere with WFA

Plumbers, electricians, AC technicians, installers, or any company that sends people to the customer: give them a work order on their phone, let the customer sign when the job is done, and see it all from the office in real time.

Book a free demo See pricing

Why service companies need WFA

Your customers deserve the best. Give them a better service experience.

Work force automation

If you have technicians or employees in the field, create work orders from a mobile device and get the client to sign them immediately, on site.

Track, track, track

Track the location of your work force with GPS. Track where each work order was completed. Track the location of each customer. Track the performance of every technician. Collect the client's signature on the phone.

Connect and integrate

Connect to your ERP and inventory system so technicians can check spare-part availability from the field instead of driving back to the office.

Six things to remember

Mobile first

Got an Android? Download the app. Any other device works through the browser

Work management

Perform the work and report from anywhere with ease

Work call

Create a work call plan to service your customers

Offline mode

WFA keeps working in locations with bad signal

Print

Connect a Bluetooth mobile printer to print a job receipt

Measure performance

Jobs completed, first-time fix rate, revenue and more per technician

Case study

Toshiba Indonesia

Overview

Toshiba Indonesia sells consumer electronics from air conditioners to TVs and refrigerators, and backs them with strong customer service.

The problem

Technicians were sent to customers daily to fix different problems, and often had to go back two or three times before a problem was fixed, which made the work force hard to manage.

What Sales1 did

Create work orders and get customer confirmation on the go
Connect to the ERP and inventory system to check spare-part availability, cutting trips back to the office
Collect customer confirmation by signature
Track the location of the work force

Companies in this industry that use Sales1

Some of the world's best-known companies use Sales1

You should start too.

Book a free demo +62 21 350 5114